Mentorbox AI — Account & Data Deletion

This page explains how to delete your Mentorbox AI account and the data associated with it. You can request deletion without reinstalling the App.

How to request deletion

Account deletion is handled by email.

Send an email to tech@mentorbox.ai with the subject line "Delete my account", from the email you can be reached at, and include the mobile number registered with your Mentorbox AI account. To protect your account, we may contact you to verify that you own that mobile number.

(For your security, do not include your OTP or any sensitive information in the email.)

You can also reach this page from within the App at Profile → Delete account.

What gets deleted

Once we verify your request, we permanently delete:

• Your account and profile (name, mobile number, class/batch, target year, goal).
• Your test attempts, scores, progress and analytics data.
• Your study planner entries, bookmarks, flagged questions, and doubt/chat content and any uploaded files.
• Your stored session token.

What may be retained

We may retain a limited subset of data where required to:

• comply with legal, tax, or regulatory obligations,
• resolve disputes or enforce our agreements, or
• prevent fraud and abuse.

Any retained data is kept only for as long as necessary for these purposes and is then deleted. Aggregated or anonymised data that does not identify you may be retained.

Timeframe

We process verified deletion requests within 30 days and confirm by email once complete.

Contact

EDUBUS UNICON PRIVATE LIMITED
Email for deletion requests: tech@mentorbox.ai