Legal

Refund Policy

This policy outlines our approach to subscription payments and refunds. Please read it carefully to understand your rights and our responsibilities.

We aim to be transparent about how payments and refunds work. The sections below explain when refunds apply, what information we need, and how long the process takes.

Section 01

Subscription Payment Policy

Please note

All payments made for subscription plans are final and non-refundable.

Section 02

Refund Policy for Incorrect Payments

If a payment was made in error, the payer must reach out to our support team via email at support@mentorbox.ai, providing the following details:

Transaction ID — as provided in your payment confirmation

Payment amount — the exact amount charged

Date and time of payment — when the transaction occurred

Proof of transaction — screenshots, emails, or any other relevant records

Processing timeline

Once we receive your request, our team will review and verify the payment. If the incorrect payment is confirmed, the refund will be processed within 7 days from the verification date.

Section 03

What Constitutes an Incorrect Payment?

An incorrect payment refers to a transaction where the payment has been processed, but one of the following issues occurs:

Technical Errors

The transaction remains incomplete due to technical or processing errors.

Service Not Activated

The amount has been deducted from the payer's account, but the subscription plan has not been activated or the service has not been provided.

Section 04

Contact Us

For further assistance with refunds or payment issues, please contact our support team at:

support@mentorbox.ai

Email Support

Registered Entity

EDUBUS UNICON PRIVATE LIMITED

MentorBox is a product operated by EDUBUS UNICON PRIVATE LIMITED.

By subscribing to MentorBox, you acknowledge that you have read and understood this Refund Policy.

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